VTS Activate for Multifamily is a mobile app and web platform for residential properties designed to assist you in your everyday life. Stay up to date on information, events, request work orders, credential visitors, receive package notifications, and so much more all from the palm of your hand. We'll explore some common questions and issues in this comprehensive guide.

General information
Work Orders
Property Communication
Property Events
Property Amenities
Visitor Management
Web Portal
App

General information

What's VTS?

VTS is the industry standard used by over 45,000 commercial real estate professionals for centralized operations, powerful digital marketing, and intelligent investing with real-time market data.

How can I provide feedback or request support?

Our support team's always happy to help—you can reach them through your profile. To do so, select your profile from the upper right-hand corner and scroll to Get Support or Submit Your Idea.

How do I reset my password?

Follow the Set/Update Password link in the upper right-hand corner of the login screen or visit https://portal.risebuildings.com/#/access/forgotpwd to reset your password.

Your Property Manager can also reset your password.

My portal's not showing updated information for things like work orders and reservations—what gives?

You need to clear the cached data from your web browser. This might vary based on your browser choice. The most common web browser is Chrome:

Hold CTRL +H and select clear browsing data. Ensure that cached images and files are selected. Select Clear Data.

Work Orders

How do I create a work order?

Select Work Orders and follow the onscreen prompts to create a work order. Click here to learn more.

Will I get notifications for work order progress?

Yes, you'll receive an in-app notification as well as an email when staff has opened and closed your work order.

Property communications

How can I stay up-to-date on building communications?

Your property manager can communicate to the property through the Community feature. This is located on the bottom menu on the app or through the right-hand menu on the web portal. Management Updates will be labeled as such to differentiate between resident updates.

Can I engage with other people in my property through the app?

Yes, if approved by your property, the Community feature will also allow you to connect with and sell items to others in your property.

How can I change my push notifications?

You can enable or disable push notifications by selecting Notification Settings from your profile, located in the upper right-hand corner. Select which features for which you would like to enable or disable push notifications.

Property events

How do I view or RSVP for events at the property?

Your property staff will share property or community events through the Events quick action button. When you pick Events you can select any event you want to view or RSVP for.

Property amenities

How can I view or reserve an amenity at my property?

In-app: Select Reservations, in your app under the Quick Action Buttons on the homepage or under Features. All amenities available at your property will appear here. Select the amenity you wish to reserve and follow the on-screen prompts.

In Portal: Select Reservations under Features. All amenities available at your property will appear here. Select the amenity you wish to reserve and follow the on-screen prompts.

How can I view the amenities I've reserved?

In-app: Select Reservations, and select My Reservations from the top of the screen to view all the amenities that you have booked.

In Portal: Select Reservations and select Booked from the top of the screen to view all the amenities that you have booked.

Visitor management

How can I credential a visitor to enter the property?

Select Visitors and follow the onscreen prompts to enter the visitor’s information.

Once completed the visitor will be sent a VTS Visitor Pass that will grant them access to the property via the Visitor Kiosk at the appointed date and time.

When they arrive, you'll be sent a notification letting you know your visitor has checked in at the Visitor Kiosk.

Can a visitor still be admitted to the property if I didn't pre-credential them?

Of course—with the Visitor Kiosk, your visitor can request entry.

Web portal

What 's the web portal URL?

https://portal.risebuildings.com

What browsers can I use?

We recommend Chrome, but you can also use:

Mozilla Firefox
Apple Safari
Microsoft Edge

Do I have a different login for the web portal?

Your login's the same for both the app and web portal.

The Activate Home app

Where can I download the app?

The app's accessible and free of charge through the Apple App Store for iOS users and the Google Play Store for Android users.

What should I do if I don't remember my Apple ID or Google store password?

Please reach out to Apple or Google about resetting your password.