Get real-time updates on packages delivered to your property both by email and in the Activate Home app.
- Package management with Activate
- Sign Off on Packages
- View Package Details
- Moving a Package to Awaiting Pickup Queue
Package management with Activate
When you receive a package, your property's staff members scan the packages into the VTS Activate for Multifamily platform and place them in your dedicated package space. You can get a notification when the package is scanned both by email and the Activate Home app when you sign in.
From the Packages screen, view packages pending pickup or check your package details like images, dates, times, and the name of the staff member who scanned it in. such as the image of the package, the date, time, the name of the staff member who scanned it in, and any important comments about your delivery.
Sign off on packages
From the App
Step 1
In your property's app, select Packages, located in the quick action button menu. You might have to scroll left or right.
You can also find it by tapping Features at the bottom of the app, then selecting Packages.
Step 2
Select the package(s) you want to pick up. You can select multiple if you need to.
Step 3
Select Marked as Picked Up from the bottom of the screen.
Step 4
Sign for the package on your device.
From the Portal
Step 1
Log into the portal and choose Packages on the navigation menu.
Step 2
Select the package(s) you want to pick up.
Step 3
Select Marked as Picked Up in the upper right corner.
Step 4
Sign for the package on your device.
View package details
On the package details, you can see an image(s) of the package and check the activity associated with the package, like who logged it, when it was logged, and any signatures taken when the package was picked up.
From the App
Step 1
In your property's app, select Packages, located in the quick action button menu. You can also find this by selecting Features from the bottom of the app, then selecting Packages.
Step 2
Packages waiting to be picked up: Select the package for which you wish to view the details.
Packages already picked up: Select Picked Up from the top of the screen. Then select the package for which you wish to view the details.
From the Portal
Step 1
Log into the portal and select Packages from the left navigation menu.
Step 2
Packages waiting to be picked up: Select the package for which you wish view the details.
Packages already picked up: Select Picked Up from the top of the screen. Then select the package for which you wish to view the details.
Moving a Package to Awaiting Pickup Queue
From the App
Step 1
In your property's app, select Packages, located in the quick action button menu. You can also find this by selecting Features from the bottom of the app, then selecting Packages.
Step 2
Select Picked Up from the top of the screen. This will show you all packages that have already been picked up.
Step 3
Select the package(s) you wish to pick up. You can select multiple packages if applicable.
Step 4
Select Awaiting Pickup from the bottom of the screen.
From the Portal
Step 1
In the portal, select Packages from the left navigation menu.
Step 2
Select Picked Up from the top of the screen. This will show you all packages that have already been picked up.
Step 3
Select the package(s) you wish to move to Awaiting Pickup.
Step 4
Select Mark as Awaiting Pickup from the top right side of the screen.