Reservation Management
Booking an Amenity on behalf of a Resident
Step 1
After logging in to the Staff Portal navigate to Reservations.
Step 2
On this screen, select New Reservation to create a reservation.
Step 3
Step 4
Select Book on the bottom right side of the screen.
Step 5
Next enter all of the resident's information here including the unit, what kind of booking it will be (Single-day or Multi-day), the date of the reservation, start and end time, and any information for the staff.
Step 6
Confirm all the information is correct and select Yes, Book to create the reservation.
| 💡Note: The resident will receive an email confirming all these details, an app notification, and will be able to view this reservation directly in their mobile app. |
View Upcoming Reservations
Step 1
Navigate to Reservations and select Open Calendar in the top right of the screen.
Step 2
Here you'll be able to see a calendar view of all of reservations for the past, present and future.
Step 3
Select the filter at the bottom to select or deselect individual amenities to be shown on the calendar.
Approve Reservation Requests
| If your property has staff approval turned on for reservations the request must be approved. |
Step 1
After logging in to the Staff Portal select Reservations.
Step 2
Select the reservations that have Pending Approval as their status.
Step 3
Inside the reservation are all of the details about the request. Select Reject or Confirm at the bottom of the screen.
Step 4
When confirming a paid booking, VTS Rise will ask how much the resident paid at the time of the request and the amount due. Once ready, select Submit to complete the approval.