How to Unlock a Door on the Staff Portal or VTS Activate for Multifamily Staff App

Unlocking a door from anywhere with the Staff Portal or App is a simple process. To see how to unlock a door from the Staff Portal or the VTS Activate for Multifamily App, view the steps below. In this article, you will learn:

From the Staff Portal
From the Staff App

💡Note: Admins must enable this ability in the Admin Portal. To learn how please see the Door Controller Configuration Guide.

From the Staff Portal

Step 1

Upon logging into the staff portal, select Access from the left navigation menu.

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Step 2

Select Open Door for the door you wish to unlock. The door will unlock allowing the individual to open the door and enter.

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From the Staff App

Step 1

Upon logging into the app, select Access from the landing page.

Step 2

Swipe to unlock the door you wish to unlock.