How to get Residents set up with VTS Activate for Multifamily

With VTS Activate for Multifamily, inputting users into the platform can be done natively in the platform or with an integration. In this article, you will learn: 

• Activate Multifamily's Native Platform Solutions
• Integrations

Native Platform Solutions

These solutions are built into Activate Multifamily and are available for all properties to use. Residents can be uploaded via CSV, self-register for an account, or be manually added by Property Managers. 

CSV Upload

CSV uploads are a quick way for Property Admins to upload Resident data to Activate Multifamily. Simply download the sample CSV, fill in the information, and upload it into the platform. This will create an account for the people added to the spreadsheet and send them a welcome email.

Self Registration

Residents can sign up in the app or web portal to create their own account. Residents will enter their information and it will either be submitted for admin approval, be auto-approved, or send them a confirmation email if your property is utilizing domain whitelisting. 

Manually Added by Property Managers

Property Managers have the ability to add Residents to Activate Multifamily on an individual basis. When adding Residents on an individual basis, you will enter their contact information, assign them their User Type, and enable any applicable access permissions. This is method is typically used when there are few Residents to add to the platform. 

Need a unique email address that is not already being used for a Rise account but has to receive a real email?  Google Gmail allows something called “+” addressing. So for example, if someone needs to have a real login as [e-mail] to access Rise Office but also needs a real login for the Admin portal? Simple. Set up the Admin login as [e-mail]. This will tell Gmail to deliver an email to [e-mail] using the “+” tag of admin. 

 

 

Integrations

If your property is integrated with an Access Control System or Accounting System, you will be able to sync users over to Activate Multifamily. Depending on the integration, different data will be pulled. Once Residents are synced from the integration, they will be sent a welcome email prompting them to download the app.