Manually Post a Yardi Payment Batch
In the event that a server communication error between VTS Activate for Multifamily and Yardi occurs during a resident's payment submission, the Activate Multifamily system will generate an email to all staff designated as Property Manager in the Admin portal. This email contains a link to the transaction with the error that the Property Manager will need to select to manually post the Yardi batch from the Activate Multifamily platform.
Step 1
Select the link in the notification email, this will bring up the resident's transaction that received the error.
Step 2
Select Yardi Activity at the bottom of the transaction information, and note the Error occurred when adding payment receipt to batch time stamp.
Step 3
Select the three action dots to the top right of the transaction information, and select Post Batch to manually post the error batch in Yardi.
Step 4
Once updated, Yardi Batch Status will update to Posted and the Status will update to Completed. Additionally, the Yardi Activity tab will show Charges have been added to receipt with the date and timestamp notating the manually batch completion.
| Note: This may take a few minutes to update. |