Rise Receive is a dedicated package room that allows staff to log packages and place them in a secure room. Residents will be notified of their package and can access the Rise Receive room at their convenience to obtain their package. In this article, you will learn:

Viewing your Rise Receive Setup

Step 1

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

From this view, you will be able to see any existing Rise Receive setups.

Adding Rise Receive Users

Step 1

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

Select Add Rise ReceiveUser in the top right corner.

Step 3

Add the required details to the form.

Note: Rise Receive Users are hardware, not actual people.

First Name and Last Name: The Rise Receive User can be named anything.

Email: This is the email address to allow login to the hardware.

Password: This is the password to allow login to the hardware

Package Location: Location is a required field and must be set up before adding a Rise Receive User.

Step 4

Select Submit once you are finished to save the Rise Receive User.

Adding Rise Receive Locations

Step 1

After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

Select Locations at the top navigation.

Step 3

Select Add Location in the upper right corner.

Step 4

Give the Package Location a name. You are also able to select this location to be the default location.

Note: VTS Rise will configure the hardware and door controllers for Rise Receive.

Resident Workflow with Rise Receive

Step 1

Staff members will scan packages into the VTS Rise platform and place them in your dedicated package receiving room.

Residents will receive a notification of a package being scanned in via email, and a push notification when logged into the app.

Step 2

The Resident scans their Personal QR Code at the Rise Receive tablet. The resident selects the packages they wish to pick up.

Residents can locate their QR code on their personal app by selecting the My QR Code quick action button from the home screen or in their app's settings.

Step 3

The Resident selects the packages they wish to pick up and selects Pick Up to unlock the door and collect packages.

Rise Receive Hardware Health Check

Running a health check allows you to see if your Rise Receive device is online or offline. In this article, you will learn how to run a Hardware Health Check on your Rise Receive tablet.

From the Dashboard

Step 1

In the Admin Portal Dashboard, under Hardware Status, you are able to check the status of your Rise Receive as well as additional hardware at your property.

Note: To see the Health Check for Rise Receive, ensure the drop-down is set to Tablets.

Step 2

Select Run health check. This will refresh the feed.

If your device is offline, please contact your VTS Rise contact or support.

From Rise Receive Dashboard

Step 1

After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

Under Rise Receive Users select the three horizontal dots next to the hardware you want to run a health check on. Under the drop-down, select Hardware Health Check.

Step 3

A pop-up will appear saying the Device is online or the Device is offline.

If your device is offline, please contact your VTS Rise contact or support.