Use VTS Activate for Multifamily's automated reports to track feature usage, work order data, and a lot more.
Finding reports
Activate Multifamily comes with several automated reports for deeper insight into what's happening at your property. To view them, log onto the admin portal, select Advanced on the side navigation menu, and then click Reports at the bottom. Every report in this guide is located here.
Total Count Per Category
This report shows which property admin features are being used at the property and how often, based on the filtering options at the top. Check this report to gauge feature adoption and usage and see where you can improve areas at the property.
Category Count Per Staff
This report displays how staff are engaging with Activate Multifamily features. Use this data to learn more about the features your teams use on a day-to-day basis.
Work Orders Closed Per Staff
This report tracks how many Work Orders staff members have closed. This report can help provide insight into who exactly is closing out Work Orders at the property and how many they're closing.
Total Work Orders Created By Unit
This report tracks the total amount of Work Orders submitted by a unit based on filtering at the top. This is a great way for property admins to quickly see how many Work Orders a unit at the property is submitting.
Total Work Orders By Location
This report will show the Property Manager the total number of Work Orders submitted by location at the property based on the filtering at the top. This provides the property admin with great data on what locations at the property have needed the most service by their maintenance team.
Created v/s Closed Work Orders
This report will show the property admin the amount of Work Orders that are closed versus open at the property. This report provides great data to see how many Work Orders are sitting in an open status versus a closed status.
Work Orders Per Category
This report will show the property admin the Work Orders submitted per category based on the filtering options at the top. The data in this report can show the property admin what Work Order categories have the most request submitted for work to be completed by the maintenance staff.
Total Times Amenity Is Booked
This report will show property admins the total times an amenity space was booked based on the filtering at the top. This report provides good data on amenity space usage at the property.
Chargeable Reservations
This report will show the property admins the chargeable reservations at the property. This report can be downloaded as a CSV for further sorting. The property admins can also select the Service ID to view all the details about an individual chargeable reservation.
Chargeable Work Orders
This report will show the property admins all of the chargeable Work Orders. Property admins can export this data as invoices or download it as a CSV. Additional information can be view for an individual Work Order charge by selecting the Service ID.
Forgotten Badge
This report will show the average badge requests based on a date range or for a specific date. Property admins can view the Trend Chart by selecting "Show Trend Chart" in the top right corner of the report (Trend Chart shown below). This is a great way for property admins to see trends in when badges are forgotten at the property.