Visitor Kiosk Configurations for Multi-Family Admins

On this page

• How to Edit Kiosk Users
• Managing Rise PIN Codes
  • Create a New PIN Code
  • Edit an Existing PIN Code

Visitor Kiosk Configurations

Within the VTS Rise platform, Property Admins are able to manage their Visitor Kiosk configurations.

How to Edit Kiosk Users

Step 1

Log in to the Admin Portal and then select Access in the left side menu, and then Rise Kiosk.

Step 2

Select the three dots to the far right of the kiosk user you'd like to edit.  Finally, select Edit.

Step 3

Here, you can make any updates to the kiosk user.  Any required information is indicated with an asterisk (*).  

Step 4

Additional configurable kiosk settings are located at the bottom of the screen.  A description of each option is listed below. Select Save Changes when you're finished. 

• Show Rise Pass button on Rise Kiosk?
  • Turn on when a property is using visitor passes to grant building access.
• Show Directory button on Rise Kiosk?
  • This allows anyone to approach the tablet, search the directory, and based on property settings, place a call or send an Arrived notification.
  • End Users are able to individually remove themselves from the directory through the Mobile App.
• Show Delivery button on Rise Kiosk?
  • For properties anticipating delivery drop-offs, this option allows those drivers to send a notification to users that they have arrived.
  • Users are able to individually remove themselves from this directory.
• Show Forgotten Badge on Rise Kiosk?
  • This feature allows a user to scan the back of their driver's license as a substitute for their phone app or normal method of verification.
• Allow Occupant to use their QR? 
  • This feature allows users to scan at the Rise Kiosk with the My QR Code feature. 
• Hide Lift Pin Code
  • Depending on if your building has Rise Lift enabled for your elevators, this feature will be turned on or off. 
•  Enable Light Mode Display?
  • Changes the display mode from dark mode to light mode. 

Managing Rise PIN Codes

PIN Codes allow repeat outside vendors like delivery drivers, catering companies, or third-party cleaners to gain access to the building with a unique PIN code at the Visitor Kiosk.

Create a New PIN Code

Step 1

Log in to the Admin Portal and then select Access in the left side menu, and then Rise Kiosk.

Step 2

Select PIN Codes then Generate PIN Code.

Step 3

From here, enter a PIN Code, who it's for, and when it's valid.  Finally, select Submit.

Note: You can make a PIN Code active for a specific date, repeating days, weeks, months, or indefinitely by using the Repeats drop-down box.  This can be useful for delivery drivers who make multiple deliveries.

Edit an Existing PIN Code

Step 1

Log in to the Admin Portal and then select Access in the left side menu, and then Rise Kiosk.

Step 2

Select PIN Codes then the three dots to the right of the PIN Code you would like to change, selecting Edit.

Step 3

From here you can edit the PIN Code and any information associated with the code.  Select Save Changes to save your changes.